Last updated August 10, 2026

Privacy Policy

Stedwell takes a homeowner’s request for work and passes it to one local contractor, who calls to arrange a free estimate. We are not the contractor: we do not do the work and we do not set the price. This page says what we collect when you send a request, why, who receives it, and how to ask us to correct or delete it.

What we collect

What you type into the request form — every field it asks for, and nothing else:

First name requiredso the contractor knows who he is calling
Last name requiredthe same reason
Phone requiredthe number the contractor calls or texts
Email requireda second way to reach you if the phone number does not work
ZIP code requiredto decide which contractor covers your area, and whether anyone does
City requiredthe same reason
Street address optionalso the contractor can find the property when he comes to quote
Apartment / unit optionalthe same reason
Service needed requiredto match the request to a contractor who does that trade
What work do you need? required only if you choose “Other” as the servicewithout it nobody can tell what the request is for
Timeline requiredto tell the contractor how soon you want the work
Additional details optionalanything you want the contractor to know before he calls
Are you the homeowner or an authorized decision-maker? requiredthe contractor pays for the introduction, so he needs to know whether the person asking can authorize the work

Additional details and What work do you need? are free-text boxes. Whatever you type there is stored exactly as you typed it and is shown to the contractor, so please do not put anything in them that you would not want him to read.

What our server records when you press the button, without asking you:

The date and time your request arrived.
The address of the page you submitted from, the page that sent you there, and any campaign tags carried in that address (utm_source, utm_medium, utm_campaign, utm_content, utm_term). These tell us which advertisement a request came from.
Which of our forms you used, and that it arrived through the website rather than another channel.
A copy of the submission exactly as it was received.
Two facts about our own machinery at that moment: whether a hidden anti-robot field was filled in, and whether our request-throttling service was reachable.

Your IP address is used as a counter, so that one address cannot flood the form with submissions. The counter runs in a fixed one-minute window. Your IP address is not stored on your request record — that is a statement about the record, and not about the ordinary server logs any website’s hosting keeps.

We do not ask for and do not want Social Security numbers, payment card numbers, bank details or health information. Please do not type them into the free-text boxes. Nothing on this site ever asks you to pay.

Why we collect it

The purpose of each field is listed beside it above. Taken together: to route your request to one contractor who works your trade and your ZIP code, to let him reach you about it, to keep robots and floods off the form, to know which advertisement a request came from, and to be able to show what actually happened if you or the contractor later disagree about it.

We do not use your request to build a profile of you and we do not combine it with information from anywhere else. Our system does grade the request itself — whether the answers look complete, whether it looks like one we have already had — and those grades are notes on the record. A person decides which contractor receives your request; no score makes that decision, and no score decides whether anyone calls you.

Who receives it

One contractor. When your request is assigned, that contractor sees the whole of it: your name, phone number, email address, city and ZIP code, the street address and unit if you gave them, what you asked for, your timeline, your answer to the homeowner question, and anything you typed into the free-text boxes. He receives it because he is the person who will call you and come out to quote. No other contractor on our roster can open your request.

The contractor pays us for the introduction. That is how this business earns money, and it is worth saying plainly rather than leaving you to guess: the service is free to you, and we are paid by the contractor for being put in front of you. Your details are not sold to a lead marketplace, auctioned, or sent to several companies at once — one request goes to one contractor. What we do with your request is pass it to him so that he can contact you about it. That is the whole of it.

If that contractor does not follow up and you tell us, we may pass the request to a different contractor instead. One contractor holds a request at a time and a reassignment replaces him rather than adding a second — but the first one will already have seen your details, and we cannot unsee that for you.

Companies that necessarily handle the data in order for the site to work at all. We name them by role rather than individually: a hosting provider, which runs the website and receives every request made to it; a database provider, which stores your request; an email delivery provider, which carries the notifications that tell us and the contractor that a request has arrived; and a throttling service, which holds the short-lived counters described above.

The notification emails themselves deliberately carry very little: the service you asked for, your city and ZIP code, your timeline, and a link into our own application. Your name, phone number, email address and street address are not in them — the contractor opens the request in the application to see those.

Automated quality checks

We can ask an outside AI provider for an opinion on a request — whether it looks complete, whether it looks like a duplicate, what a person should do about it next. It runs when one of our staff asks for it, not automatically on every request. What is sent: your name, your city and ZIP code, the service you asked for, your timeline, your homeowner answer, and whatever you typed into Additional details.

What is not sent: your phone number and your email address — only whether each is present and whether it is well-formed; your street address, which is never included at all; and the What work do you need? description, which stays with us. The answer that comes back is advice to a human reviewer. It changes nothing about your request on its own and it never decides whether a contractor calls you.

Directly above the button that sends the form, and before you press it, the form states:

By submitting this form, you agree that Stedwell and the one contractor we match you with may call or text you at the phone number you give, about this request. Consent is not a condition of any purchase. Message and data rates may apply. See our Privacy Policy.

There is no pre-ticked box anywhere on the form, and no answer is filled in on your behalf — including the homeowner question, which is yours to answer and is recorded as your own statement.

To stop the calls or texts, tell the contractor when he rings, or write to us at stedwellai@gmail.com. A person reads that mailbox — there is no automatic unsubscribe here. We will stop contacting you, and we will ask the contractor to stop as well.

Cookies and your browser

The pages a homeowner sees load no analytics, advertising or social-media trackers, and we run no advertising pixel on them. Signing in sets a session cookie, but the sign-in area is for our own staff and for contractors, not for homeowners. Your browser may keep a display preference for this site in its own storage; that stays in your browser and is not sent to us.

How long we keep it

The honest answer is short and not very satisfying: a request stays in our system until somebody deletes it. There is no automatic deletion after a set period, because we have not built one, and we would rather tell you that than describe a schedule that does not run.

If you ask us to delete your request, a person deletes it — see below. While there is a live billing question or a dispute with the contractor about your request, we keep it until that is settled, because it is the record of what happened.

Asking for a copy, a correction, or deletion

Write to stedwellai@gmail.com and tell us the phone number or email address you used, so that we can find the request. Say what you want: a copy of what we hold, a correction, or deletion.

We do this by hand — there is no self-service button on this site, and we would rather tell you that than imply an automatic process exists. We may ask you a question to confirm the request is really yours, because handing someone’s contact details to whoever asks for them is the failure this check exists to prevent.

Children

This service is for homeowners and authorized decision-makers arranging work on a property. It is not directed at children, and we do not knowingly collect information from anyone under 13.

Changes to this policy

If we change it, we change the date at the top of this page. The wording of the consent statement above the submit button carries its own version, so that we can always say which text a person actually saw.

How to reach us

Stedwell — St. Johns County, Florida. stedwellai@gmail.com